Return and Refund Policy
We offer unconditional 30 day return for the full refund.
Return Window
You have 30 days from the date of delivery or collection to initiate a return for a change of mind.
Item Condition
To be eligible for a full refund, items (tables and chairs) must be returned in "Like New" condition.
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No visible marks, scratches, or structural damage.
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Items should be clean and free of signs of heavy wear.
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Original packaging is preferred but not required, provided the item is protected during transit.
How to Return
Customers are responsible for the cost and arrangement of returning the item. You have two options:
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Courier/Freight: Ship the item back to our warehouse using your preferred provider.
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Drop-off: Save on shipping costs by dropping the item off directly at our North Shore, Auckland warehouse (appointment required).
Refund Process
Once we receive and inspect your item to ensure it meets our condition standards, we will process your money back.
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Refund Amount: Full refund of the purchase price.
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Timeline: Funds will be issued to your original payment method within 3 working days of us receiving the item.
Need to start a return?
Contact our support team with your order number, and we’ll provide you with the warehouse drop-off address and instructions.
Would you like me to generate a "Frequently Asked Questions" section to go along with this, specifically covering how to safely package tables for transit?